At Neuro Behavioral Center, the health and well-being of our patients, providers, staff, and community are our top priority. We believe telehealth brings many benefits, such as providing accessibility and convenience, as well as eliminating risks and concerns related to (COVID-19). We are committed to being responsive to the situation and to the needs of our patients.
To have a successful telehealth appointment, we strongly encourage our patients to use our online patient portal for messages, e-Forms, payments, statements, or appointment requests.
You can access your patient portal by clicking the patient portal tab on the top of our home page, or by directly clicking on My Portal. From there, you can make payments, view statements, check appointments, and request appointments and medical records.
If you haven’t enrolled in the online patient portal, please call our office or email us at email@example.com to have it setup for you. For more information about the portal and how to set it up, check out our portal information page.
Portal requirements for telehealth appointments:
- Have smartphone, computer, or laptop access.
- Have a web browser installed (Google Chrome or Firefox preferred).
- Have the Zoom App/Extension installed (downloadable from Apple app store or Google Play).
- Device must have a microphone and camera.
- Sign the Tele-Psychiatry Contract Informed Consent form electronically (available on the patient portal). If you are unable to find it, you can request a copy via the portal.
- Review the Tele-Psychiatry Directions document, which is available on the patient portal.
- Call the office at (508) 660-1666 prior to your appointment to process any copay or deductible beforehand.
- Be available on your portal 10 minutes before the appointment time.
- You will be notified by a pop-up when your provider is available for you to join the Tele-Psychiatry site. You will also receive an email notification at the same time.
- Be in a private and quiet setting, as personal and private health information will be exchanged between you and the provider. This will enable you to speak freely with no distractions.
As always, the health, safety and well-being of our patients, provides, staff, and community are of paramount concern. We will continue to monitor this quickly evolving situation and are here to assist our patients as needed.